What You Say Is Not as Important as What You Hear During Confirmation Calls

How do you get patients to show up to their appointments?  Many dentists and teams think what is said during the confirmation call makes the difference in decreasing cancellations and no shows.  I am asked all the time for confirmation call scripts – I’m against scripts because they simply don’t work. The problem with a script […]

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How Can a Dentist Get More Patient Referrals

How Can a Dentist Get More Patient Referrals?

No dental practice can survive without referrals. In fact, referrals from current patients account for nearly two-thirds of most practice’s new patients. That’s not a statistic you can afford to ignore. However, getting patients to refer their friends and family is harder than it sounds. In an ideal world, you could count on every patient to […]

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